Refund Policy

This Refund Policy is formulated for all consumption behaviors on rysesuppshop.com, to standardize the refund process and protect the legitimate rights and interests of customers. Combined with our return service rules, we provide stable and transparent refund services for global buyers. All refunds will be calculated in US Dollar (USD).

Refund applications are normally linked to return requests. According to our service rules, customers can apply for returns within 60 days after receiving goods. After we receive and inspect the returned products and confirm they meet return requirements, we will start the formal refund procedure.

Once the returned goods pass our inspection, our finance team will complete the refund operation within 5 to 10 business days. The arrival time of the refund funds depends on the processing rules of your original payment channel and bank system, which is beyond our control.

All products that apply for refunds must keep original packaging, unopened and unused status to ensure product safety and re-sale value. We do not accept refund applications for products damaged due to personal misuse, artificial damage or long-term storage after opening. If your order has quality problems or delivery errors caused by our side, we will prioritize your refund application. For any questions about refunds, please send emails to press@rysesuppshop.com.