Customer Service Policy
Service Purpose
rysesuppshop.com is committed to providing professional, friendly and efficient customer service for every user who purchases fitness dietary supplements on our platform. This Customer Service Policy clarifies our service standards, scope and related rules, to create a comfortable and reassuring shopping environment for global customers.
Daily Customer Service Scope
Our customer service team provides full-range support covering product consultation, order inquiry, logistics tracking, return and refund guidance, problem solving and suggestion collection. Whether you want to know product ingredients, flavors, usage methods, or need help modifying orders, you can contact us via the official email press@rysesuppshop.com.
Core Service Commitments
- Free Global Shipping: All products on rysesuppshop.com include free worldwide shipping, no hidden fees.
- Free Return Service: We support 60-day free returns for qualified products, reducing your shopping risks.
- Standard Refund Service: After returned goods are verified, refunds will be completed within 5-10 business days.
- Transparent Products: All fitness supplements on our site adopt open formulas and diverse flavor designs for your selection.
Service Standards & Complaints Handling
We adhere to equal and respectful service attitudes to treat every customer fairly. We will reply to valid customer emails within a reasonable time. If you are dissatisfied with our products or services, you can submit a complaint through the official email, and we will investigate and give a proper solution as soon as possible. We continuously optimize service details according to customer feedback.
- Choosing a selection results in a full page refresh.
